Refund & Cancellation Policy

1. Product covered

HireWiz currently sells one digital product for customers in India: a one-time Premium pass providing 30 days of access. It is not an automatically renewing subscription. HireWiz does not currently sell standalone analysis-unit packs. Access is delivered to the purchasing account after confirmed payment; no physical goods are shipped.

2. Cancellation and expiry

• There is no recurring charge or renewal mandate to cancel. The pass expires at the end of its 30-day period unless you choose to buy another pass.
• You can end Premium access early through Profile or by contacting support. Ending access early does not by itself create a refund entitlement.
• Deleting your account ends access and removes active application data as described in the Privacy Policy; deletion does not automatically create a refund.

3. When a refund may be available

We will review a refund request where:

• the same order was charged more than once because of a technical or processing error;
• payment was confirmed but Premium access was not delivered, and support could not correct the activation;
• a material HireWiz service failure substantially prevented use of the paid pass and support could not provide a reasonable remedy;
• the payment was unauthorized, subject to reasonable identity, account, and payment-provider review; or
• a refund is required by applicable law or expressly offered in the final order terms.

Because access is digital and begins after payment confirmation, a change of mind, unused time, or dissatisfaction with informational AI output is generally not refundable after access is delivered, except where applicable law or the circumstances above require otherwise.

4. How to request a refund

Email work@hirewizhq.com from your registered email address within seven days of the charge, or as soon as reasonably possible for an unauthorized charge or legal claim. Include:

• your registered email address;
• the order or transaction ID shown in the receipt or checkout confirmation;
• the charge date and amount; and
• a concise explanation and any relevant error details.

We aim to review a complete request and communicate a decision within three to five business days. We may ask for limited additional information needed to verify the account, transaction, or claimed failure.

5. Approved refunds

An approved refund is initiated to the original payment method through the processor used for checkout. HireWiz will communicate when it has initiated the refund; the bank, card network, UPI app, or processor controls when the amount is finally posted. Their timing may vary and is outside HireWiz's control.

The refund amount will follow applicable law and the approved decision. Taxes and processing adjustments, if any, will be handled according to the original transaction, applicable law, and processor rules. HireWiz does not promise reimbursement of exchange-rate differences or third-party bank charges.

6. Payment disputes and chargebacks

You may use any bank, payment-provider, regulator, or consumer-dispute right available to you. If a dispute is opened, we may temporarily pause the affected paid access while the transaction is reviewed and provide relevant order, delivery, and account records to the payment provider. We will not suspend unrelated rights in retaliation for a good-faith dispute. Contacting us first may allow a faster resolution.

7. Billing and grievance contact

Billing support: work@hirewizhq.com. If the response does not resolve your concern, contact Harshil Yogeshbhai Savaliya, Grievance Officer, HireWiz, using the details on the Contact page.